Welcome to the Dental Planet Knowledge Base (KB).
This is where you can find process definitions on most every procedure that we do. The subject covered here should replace our previous Desktop Manuals of information, plus have the latest training topics and vendor information.
You can locate any subject in the KB by one of three ways:
– entering a key word in the Search bar (above and to your right)
– click on the Department headings below to see a filtered list of only topics relating to that department.
– scrolling through the Alphabetic list of all topics below
If you feel you have found an outdated procedure or errors/omissions, please contact Customer Service for assistance.
Alphabetic Sorted List of all KB Topics
- Acteon Product Videos
- Acteon Products
- Alginate vs 3D CAD/CAM Scanner Costs
- Amalgam Separator Training
- BCBS and Humana Employee Memo
- Checking on Proposal Progress
- Collecting Second Half, Follow-Up and or Final Payments
- Common Vendor List
- Computer Skills Assessment
- Congratulations to our Ugly Christmas Garment winners, Nyron and Brenda!
- Core Return
- Create A Purchase Order
- Creating A New Account In SalesPad
- Creating A Service Request
- Creating A UPS Return Label
- Current Edition of the Employee Handbook
- Customer Payment Process – with Authorize.net in Odoo
- Dental Cost-Share Program introduced for employees!
- Dentaltown Podcast with Bob Payton
- Digital Imaging Webinar Series from HDXWill
- DP Employee Paid Holidays 2022
- DP Employee Paid Holidays 2023
- DP Paid Holidays 2024
- Employee Holiday List for 2020
- Employee Holidays – 2019
- Entering A Warranty Order
- File Maker Pro
- Genesis Codes
- Glossary of Dental Anatomy
- Glossary of Dental Product terms
- Glossary of Endodontic Terminologies
- Handbook Supplements for BCBS Insurance Pricing, Humana Dental and Vision Pricing and the Dental Cost Share Program
- HDX Will Webinar E-Learning Series
- HEPA Filters
- Matching/Clearing Payments
- MaxRay Training Documents and State Approval sites
- Mission & Vision
- National Service Providers (NSP) Network
- Nitrous Training
- Odoo – Sales Process
- Odoo – Sales Process Tips
- Odoo – Supplies In Stock Here
- Orthodontic Archware
- Owandy Images & Promotional Materials
- Owandy Training and Service Resources
- Phone Reports
- Placing A New Order
- Powered Industrial Truck Training, Certification and Acknowledgement
- Printing Statements
- Process to Initiate Payment on a Purchase Order
- Product Education – Articulating Paper, Foil and Film
- Product Education – Dental Instruments: Burnisher and Curettes
- Product Education – Dental Office Design and Fundamentals of Dental Assisting
- Product Education – Dental Specialties
- Product Education – Digital Device Integration
- Product Education – Endodontic Canal Treatment Supplies
- Product Education – Needles
- Product Education – Supplies from Zirc Products
- Proper Customer Service Etiquette
- Refund Sheet
- Return Procedure
- Return Sheets / Vendor Credit
- Return/Credit Memo Codes
- Sales ROI Calculator
- Shipping Weight Estimator
- Sterilizer Autoclave Solutions
- Supply Order Process
- Telephone Sales Training Tools
- This is how The Grinch stole Tony’s Christmas!
- Time Clock
- Trade Credits / Release Holds
- Used Equipment Purchasing Practices
- Using Lasers in dental
- Void / Cancel An Order
- Voiding A Posted Transaction
- Whitening, Bleaching Products
- X-Ray Compliance Records