Category Archives: Customer Service

MaxRay Training Documents and State Approval sites

Posted on September 17, 2019 by Tony Brumley

From Dale on 9/17/2019:   I am attaching links to the state approval lists, and training documents for the MaxRay units. I hope that you find this information to be helpful to you when selling these units. http://www.iridiumdental.com/resources/ http://maxraycocoon.com/maxray-cocoon-state-approval/

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Owandy Training and Service Resources

Posted on August 29, 2019 by Tony Brumley

The tech support group at Owandy has some very useful information on support for their 2D and 3D devices. The customer can schedule a remote support session for training, or you as a DP sales rep can do it for … Continue reading →

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Glossary of Dental Product terms

Posted on June 13, 2019 by Tony Brumley

On Thursday, June 13, 2019, Randy led the sales training with a tour of the Glossary we have on our Dental Planet site. This glossary was built as an external tool to draw in web search traffic to our site, … Continue reading →

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X-Ray Compliance Records

Posted on November 9, 2018 by Tony Brumley

Many regulations from different states must be followed to allow installation and service of x-ray units by our company staff. In an effort to centralize all records, the X-Ray compliance database has been created.   All associated documentation is kept … Continue reading →

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Used Equipment Purchasing Practices

Posted on October 23, 2018 by Tony Brumley

USED EQUIPMENT PURCHASING PRACTICES (this article updated 1/16/2020 from training that Blue Lowrance did for us now that Used Equipment purchasing is handled in Odoo) Purchasing Portal Transitional Changes: Due to occasional issues on the website portal, it may be … Continue reading →

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