Category Archives: Technical Service

X-Ray Compliance Records

Posted on November 9, 2018 by Tony Brumley

Many regulations from different states must be followed to allow installation and service of x-ray units by our company staff. In an effort to centralize all records, the X-Ray compliance database has been created.   All associated documentation is kept … Continue reading →

Posted in Customer Service, Technical Service | Leave a comment

National Service Providers (NSP) Network

Posted on August 17, 2018 by Tony Brumley

Dental Planet utilizes the services of many independent dental technicians around the country.  The techs are used for smaller installation jobs as well as warranty/service work.  The NSP Coordinator manages the network, verifying the types and quality of service provided. … Continue reading →

Posted in Customer Service, Sales, Technical Service | Leave a comment

Creating A Service Request

Posted on August 15, 2018 by Tony Brumley

CREATING A SERVICE REQUEST In Sales Pad, search the customer ID in “customer Search” Click the “Cust#” for the office needing a Service Request Towards the top tabs, click the drop-down arrow next to “ORDER ORDER” Click “REQ FOR SERV … Continue reading →

Posted in Customer Service, Technical Service | Leave a comment