Author Archives: Tony Brumley

Safety Tip – Working with Pallets

Posted on August 14, 2018 by Tony Brumley

Working with pallets can present hazards for both workers and equipment. Workers can suffer cuts and abrasions from pallets in disrepair, and unstable pallets can break, dropping freight and causing potential damage to equipment and injury to workers. CCMSI, a … Continue reading →

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Trade Credits / Release Holds

Posted on August 13, 2018 by Tony Brumley

TRADE CREDITS/ RELEASE HOLDS The “TRADE IN CREDITS” excel spreadsheet is used to keep track of trade credits on customer accounts Customers receive trade credits for selling us used equipment, or for returns that are credited to their account When … Continue reading →

Posted in Customer Service, Logistics (Ship/Rcv/Transport), Production, Sales | Leave a comment

Refund Sheet

Posted on August 13, 2018 by Tony Brumley

REFUND SHEET The “REFUNDS” excel spreadsheet is used to track refunds by month. “DATE” is the date the refund is being processed “CUST CODE” is the customer account number “ORD #” is the order number being refunded “CC, CK, PP, … Continue reading →

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Return Sheets / Vendor Credit

Posted on August 13, 2018 by Tony Brumley

RETURN SHEET/ VENDOR CREDITS The return sheet is used to track any returns that come in for credit or exchange Typically, Denise or Lorena will receive the returns and add them to the list. On occasion the returns will be … Continue reading →

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Proper Customer Service Etiquette

Posted on August 13, 2018 by Tony Brumley

PROPER CUSTOMER SERVICE ETIQUETTE In addition to the text below, we have two PDF documents on Telephone Etiquette available to be downloaded and printed. Phone Etiquette for Customer Service Providers Phone Etiquette Basics Customer service is one of the most … Continue reading →

Posted in Customer Service, Production, Sales, Shipping | Leave a comment